TOP QUESTION: I am not getting anyone to help me. What is the problem?
First, please realize that it is obviously not possible for every posting to receive help. No possible
way to change that. We have a large group of people who help others every single day, but
there are going to be those postings that do not receive help There are a couple things you can
do to help your posting however. Please look over your current posting. You need to realize that
you are basically trying to get someone to help you, someone that you do not know and that
does not know you, through words. Based on this fact, it should go without saying that a posting
that is short, demanding, grammatically hard to read, rude or is strictly asking for cash without
giving a good reason for it has basically a zero chance of receiving help. You need to spend
some time writing your posting. You don't have to be Shakespeare, but you do need to basically
'Sell' your problem. Be honest and tell the reader what it is exactly you are needing and why.
You need to make sure your city is stated in your posting. You may have a wonderfully worded
posting, but if someone does not know where you are geographically, they will pass you by. If
you are not happy with your current posting, contact us and we will help you replace it.
Secondly, if your posting has been up for a while and is way down on the list in your city, please
re-register and repost. Getting your posting near the top is an obvious help. Our goal is to get you
help and having a well worded posting is key. Finally, if your posting is a masterpiece, you have
your city listed, you are not strictly asking for cash and your need is perfectly viable and you are
still not receiving help, we have to resign ourselves to the fact that not all receive help. While we
do hear from people who are frustrated, angry and occasionally say harsh things about us....
please know that we are not going anywhere because the thousands upon thousands of
people that do find help on 2Hands may not have if we were not here.
1. I posted and then went back to check it and it was gone!?
Your posting may have been flagged off the posting page. Another reason your posting may
have been removed is if it contained personal information. This is not allowed for your safety. Best
bet is to Contact Us and let us look into it.
2. I need my posting removed or edited. How do I do that?
From any page of 2Hands, please choose the Contact 2Hands button. There will be a drop
down menu where you can choose these options. Please understand that during busy periods,
this may take just a bit.
3. There is a posting that is over-posting, being rude, or not following the
simple rules asked of 2Hands. What can I do?
Please simply Contact Us and let us know. We will work to resolve the situation.
4. Can I have a link to my PayPal account?
It is preferred that you do not place links to PayPal.
5. I received an email saying someone had requested my information but I
have heard nothing. What now? Please understand that people have changes of heart
or situation. If your received a 'PLEASE READ' email from us, and it has been longer than 48 hours.
We can assume that the requesting party had a change of heart or situation.
6. How do I know that all of the postings are valid?
2Hands does not have the resources to verify each and every posting. When you have found a
posting you feel you may be able to assist, we will release that postings email address and
phone number if authorized so you can begin a safe dialogue prior to making the decision to
provide assistance. Ask questions, feel the posting out......
Common sense plays a major role in making a decision to help another in need.
7. Can I post in more than one state?
It is preferable that this not happen.
8. How many people have been helped through 2Hands?
2Hands has been online for a little over 10 years. Starting as a local resource in Washington
State. We are now nationwide and can say that over 15,000 people have been matched with
those who have a hand to give through 2Hands.org
9. How do I know if someone has decided to help me?
When 2Hands receives a request from someone to assist you, we email them your First Name,
your Email Address and, if you have authorized us to release it, your phone number. This party will
then make contact with you directly. They should state they found you through 2Hands and if
they do not, please make sure you verify this with them.
10. I would like to check my current posting. How do I do that?
From the main page of 2Hands, simply click the Check My Posting button and navigate to the
geographical area in which you placed your posting. Voila. If you do not see your posting, it
may have moved down the posting list quite a ways in which case we encourage you to
register, acquire a new posting number and post a newly worded need.
11. I forgot my posting number.. HELP!
When you registered, you received a verification email. This email contained the link to continue
posting as well as all of the information about your account. Including your posting number.
Please check your email. If you cannot find your email or have deleted it, then contact us and
we will attempt to retrieve it for you. If all else fails, you can simply re-register, obtain a new
posting number and place a newly worded request in your geographical area.
12. I contacted 2Hands and it has been days and still have not heard back.
2Hands.org is run by a few people. Literally. We are people with jobs, families and bills. We all
have been in the position of needing things. Nothing on 2Hands surprises us because we have
been there. We promise. While 2Hands started as a resource for people just in Washington State.
It has obviously grown into a resource for people in every county across the country. While the
website has grown, we have not. Still 1-3 people connecting those who need help with those
who can help. So, if you have contacted us and have not yet heard a response. Please know
that it is not personal. Try again. And again. We will try our best. But please know that requests
from those wanting to help those needing help on the site have top, red carpet, VIP priority.
13. The posting process is confusing me... HELP!
2Hands has intentionally made the posting process challenging. This ensures that only those who
are truly willing to follow the steps thoroughly can post. This is a natural filter which weeds out
those who are not sincere in their intentions. If you are truly having issues completing the posting
process, Contact Us and we will assist you in making your posting live on 2Hands.
14. I have requested to assist many people and have only received
information on one of the postings. When will I receive the information on
2Hands only releases one posting information at a time to people wanting to help. This is to
protect those asking for help. We hope you understand. In the past, before this safeguard, we
had some people simply looking for email addresses to Spam. They did this by asking for
information on numerous postings at once. If you would like to assist numerous postings, please
keep us informed as to when each one is assisted and we will release the next. Thanks again for
15. Is 2Hands a 501c(3) organization? No we are not.
Please read our stance on that here.
16. How is 2Hands.org funded?
2Hands is supported by the ads we run on the website. We do not accept donations of any
kind. If you are interested in donating to 2Hands, please do so by looking over the postings of
people in need in your area and choosing to help one of them.
17. Can 2Hands help me pay my bills?
2Hands does not provide the assistance, 2Hands is the portal for your needs to be found by other
people who may have the ability to provide assistance. Please do not contact us asking if we
can pay your bills. We cannot and encourage you to Post Your Need so others who may be
able to help can see it.
18. I assisted a posting but it is still listed on the posting page. Why is that?
2Hands does not remove a posting if it has been assisted. BUT, if someone requests information on
a posting that has been assisted, we let them know it has and start a dialogue to help them find
another posting suitable to the type of assistance they were looking to provide. So no one
posting will receive numerous helping hands.
19. Your website is ugly.
Um, ok. It's our baby though and we think it's the best looking baby in the playpen.
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volume of e-mails and we will DO OUR BEST to get back to you.
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